The Night Before Willis Was Checking Out of His Hotel

The night before Willis was checking out of his hotel room,he turned on the television in his room and followed the directions for an automated checkout.Early the next morning,he went to turn in his keys and learned that the front desk was not connected with the televised service,and he had to lose valuable time providing the same information again.In this instance,a lack of _________________ reduced Willis' satisfaction with the service received.

A) communication
B) information
C) emotional support
D) knowledge
E) instrumental support