What is distributive fairness?
A) The perceived fairness of the process used to resolve complaints
B) The way store employees can focus on getting the customer back into the store
C) The customer's perception of the benefits received compared to their costs
D) The customer's perception of the inequity of the resolution
E) The balanced way of dealing with all customer complaints according to a prescribed format

Question

Quizplus · Accepted Answer

Distributive fairness refers to the customer's perception of the benefits received compared to their costs. It is the notion that customers should receive what they deserve based on their contribution and the value of their patronage.

What Is Distributive Fairness