An electronic retailer promised a customer that if he or she is dissatisfied with a purchase,returns are quick and easy,but when the purchase is received,there is no information on the retailer's return policies or any return instructions.This is an example of a _______________ gap.
A) performance
B) delivery
C) research
D) communication
E) knowledge

Question

Quizplus · Accepted Answer

The fact that there is no information on the return policies or instructions goes to show that there is a communication gap between what the retailer promised and what they are delivering. Therefore, the correct choice is option D - communication gap.

An Electronic Retailer Promised a Customer That If He or She