Lu works in the linen department a large department store.When a customer arrived on a Friday morning to pick up a Thanksgiving tablecloth she had special ordered,she was disappointed to find deliveries were late,and the cloth had not yet arrived.She was planning to use it at a Thanksgiving gathering at her home this weekend.Lu was able to use empowerment to bridge the _____________ gap by offering to bring the tablecloth to her home herself as soon as it arrived at the store.
A) performance
B) delivery
C) research
D) communication
E) knowledge

Question

Quizplus · Accepted Answer

The gap in this scenario is the delivery gap, as the customer's order was not delivered on time. Lu used empowerment to bridge this gap by offering to personally deliver the tablecloth to the customer's home as soon as it arrived in the store.

Lu Works in the Linen Department a Large Department Store