________________ is the perceived fairness of the process used to resolve complaints.
A) Perceptual equity
B) Evaluative fairness
C) Service equity
D) Procedural fairness
E) Distributive fairness

Question

Quizplus · Accepted Answer

Procedural fairness refers to the perceived fairness of the process used to resolve complaints, while distributive fairness refers to the fairness of outcomes. Perceptual equity and evaluative fairness are not commonly used terms in the context of customer complaints, and service equity may refer to fairness in the delivery of services rather than the complaints process specifically.

________________ Is the Perceived Fairness of the Process Used to Resolve