Which gap is reduced by utilizing mystery shoppers?
A) Consistency
B) Service
C) Product
D) Information
E) Tangibility

Name: Which gap is reduced by utilizing mystery shoppers? A) Consistency B) Service C) Product D) Information E) Tangibility
Brand: Quizplus
Rating: 4.8 (42 reviews)

Question

Quizplus · Accepted Answer

Mystery shoppers help reduce the service gap by providing feedback on the actual service experience, allowing businesses to identify and address discrepancies between expected and delivered service.

Which Gap Is Reduced by Utilizing Mystery Shoppers