Which of the following is the best example of a service goal for a retailer that is sincere about reducing the service gap?
A) "Periodically straighten all merchandise."
B) "Approach all customers when they enter the selling area."
C) "Respond to e-mails as soon as possible."
D) "Respond positively to all customer complaints."
E) "All new inventories should be displayed on racks within 24 hours of its arrival in the shipping area."

Question

Quizplus · Accepted Answer

This service goal is specific and measurable, as it sets a clear timeframe for when inventory should be displayed. It is also customer-focused, as it ensures that new items are quickly available to customers. Additionally, it shows a commitment to improving the customer experience by reducing the time between inventory arrival and availability on the sales floor.

Which of the Following Is the Best Example of a Service