Question 1

Behavioural Interviews:

Accepted Answer

Behavioural interviews ask candidates to describe how they handled actual situations in the past, rather than hypothetical situations.

Question 2

A job description includes:

Accepted Answer

A job description typically includes the activities or duties the employee needs to perform and the performance expectations, which are often expressed in quantitative terms to provide clear, measurable goals.

Question 3

_________________ retailers use several methods to increase their buyers' contact with customers to improve informal communication between buyers and the sales people who sell the merchandise they buy.

Accepted Answer

The answer of _________________ retailers use several methods to increase...

Question 4

A/an ____________________ is the set of values,traditions and customs in a firm that guides employee behaviour.

Accepted Answer

The answer of A/an ____________________ is the set of values,traditions...

Question 5

Nikki is excited about the upcoming holiday season as she knows she will be able to increase her sales.In addition to her standard hourly pay,she receives 3% _____________________ on every sale she makes.

Accepted Answer

The answer of Nikki is excited about the upcoming holiday...

Question 6

A job description includes activities the employee needs to perform and the _____________________________ expressed in quantitative terms

Accepted Answer

The answer of A job description includes activities the employee...

Question 7

_____________ identifies the activities to be performed by specific employees,and determines the lines of authority and responsibility in the firm.

Accepted Answer

The answer of _____________ identifies the activities to be performed...

Question 8

If a retailer maintained the authority for all buying,finance,information systems,and distribution systems at the corporate headquarters,it can be assumed that it is ____________,as opposed to delegating the authority to lower levels of the organization.

Accepted Answer

The answer of If a retailer maintained the authority for...

Question 9

In order to better react to local market conditions,retailers are relying more on their _______________________.

Accepted Answer

The answer of In order to better react to local...

Question 10

A/an _____________________ includes the activities an employee needs to perform and the firm's performance expectations expressed in quantitative terms.

Accepted Answer

The answer of A/an _____________________ includes the activities an employee...

Question 11

Extreme specialization increases ______________.

Accepted Answer

The answer of Extreme specialization increases ______________....

Question 12

A/an _________________________ contains information about the applicant's employment history,education and training,and references.

Accepted Answer

The answer of A/an _________________________ contains information about the applicant's...

Question 13

A way to measure employee attitude is to measure ______________.

Accepted Answer

The answer of A way to measure employee attitude is...

Question 14

The disadvantage of centralization is it makes it very difficult to adapt to _______________________.

Accepted Answer

The answer of The disadvantage of centralization is it makes...

Question 15

High turnover reduces sales and increases _____________.

Accepted Answer

The answer of High turnover reduces sales and increases _____________....

Question 16

_________________ increases when employees have the proper amount of authority to effectively undertake the responsibilities assigned to them.

Accepted Answer

The answer of _________________ increases when employees have the proper...

Question 17

What is the most effective means of reducing employee theft?

Accepted Answer

Creating a work environment of trust and support can reduce the likelihood of employees feeling the need to engage in theft, as they are less likely to feel undervalued or mistreated by the employer. This can also increase employee loyalty and job satisfaction. However, it is important to combine this approach with other measures, such as establishing security policies and installing electronic surveillance systems, to cover all possible avenues of theft prevention.

Question 18

The ____________________ identifies essential activities,and is used to determine the qualifications of potential employees.

Accepted Answer

The answer of The ____________________ identifies essential activities,and is used...

Question 19

______________ and _________________ are two kinds of incentives.

Accepted Answer

The answer of ______________ and _________________ are two kinds of...

Question 20

The design of the organizational structure needs to match the firm's ______________.

Accepted Answer

The answer of The design of the organizational structure needs...

Quiz 13: Human Resource Management and Staff Training Issues