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Q26: An effective listener should be _.
A) emotionally
Q28: When a customer calls to complain about
Q31: Mental factors that can cause a shift
Q31: _ is the ability to gain, store,
Q32: _ requires putting yourself in the customer's
Q33: Nonverbal messages delivered via tone or body
Q34: _ is the primary means that many
Q35: _ refers to sending back verbal and
Q37: The best way to determine what customers
Q39: Which of the following is a personal
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