An effective listener should be _____.
A) emotionally involved
B) defensive
C) understanding
D) judgmental
Correct Answer:
Verified
Q21: _ is the phase of the listening
Q22: A passive physiological process of gathering sound
Q23: _ is especially important when a language
Q26: Recognition is _.
A) a process that occurs
Q28: When a customer calls to complain about
Q30: Open-ended questions are a quick way to
Q31: Mental factors that can cause a shift
Q32: _ requires putting yourself in the customer's
Q37: The best way to determine what customers
Q39: Which of the following is a personal
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