_____ is especially important when a language barrier or speech disability is part of a customer's situation.
A) Patience
B) Objectivity
C) Being defensive
D) Being emotionally involved
Correct Answer:
Verified
Q8: When you are ill, fatigued, in poor
Q9: True listening is the physical action of
Q19: Customers specifically ask to be served by
Q21: _ is the phase of the listening
Q22: A passive physiological process of gathering sound
Q26: Recognition is _.
A) a process that occurs
Q26: An effective listener should be _.
A) emotionally
Q28: When a customer calls to complain about
Q32: _ requires putting yourself in the customer's
Q39: Which of the following is a personal
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