Defusing by acknowledgment can be used in every unhappy situation with any customer.
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Q4: Eye contact with a customer should be
Q5: Messages sent to someone through other than
Q6: All-encompassing or inclusive expressions such as always,never,and
Q7: Communication is a key element during customer
Q8: The practice of a message receiver giving
Q9: Active listening helps the listener get the
Q9: It is necessary to avoid using negative-sounding
Q10: Paraphrasing is a key element of two-way
Q13: In evaluating your customer service attributes,asking those
Q14: Small talk is yet another way to
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