Small talk is yet another way to impose a sale on a customer and should always be avoided.
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Q2: When providing verbal feedback, if the customer's
Q4: Eye contact with a customer should be
Q5: Messages sent to someone through other than
Q9: Active listening helps the listener get the
Q9: It is necessary to avoid using negative-sounding
Q10: Paraphrasing is a key element of two-way
Q11: Defusing by acknowledgment can be used in
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Q15: Feedback is transmitted either verbally or nonverbally.
Q18: Before providing feedback,taking into consideration the knowledge
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