When providing verbal feedback, if the customer's body language or nonverbal cues or words indicate misunderstanding, you should pause and take corrective action.
Correct Answer:
Verified
Q1: Service providers have little control over the
Q3: The environment is one of the elements
Q4: Eye contact with a customer should be
Q5: Messages sent to someone through other than
Q6: Small talk with a customer is yet
Q7: In reality, customers want to hear what
Q8: If a message is not encoded well,
Q9: It is necessary to avoid using negative-sounding
Q10: By asking questions, you can make customers
Q11: Defusing a situation with a customer by
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