Before providing feedback,taking into consideration the knowledge and skill level of customers is part of encoding.
Correct Answer:
Verified
Q2: When providing verbal feedback, if the customer's
Q5: Messages sent to someone through other than
Q9: It is necessary to avoid using negative-sounding
Q13: In evaluating your customer service attributes,asking those
Q14: Small talk is yet another way to
Q15: Feedback is transmitted either verbally or nonverbally.
Q20: The variable over which service providers have
Q21: Which of the following statements is true
Q22: The business of customer service _.
A) encourages
Q23: You are a customer service provider.When the
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