The variable over which service providers have little control is the emotional state of their customers.
Correct Answer:
Verified
Q2: When providing verbal feedback, if the customer's
Q5: Messages sent to someone through other than
Q9: It is necessary to avoid using negative-sounding
Q15: Feedback is transmitted either verbally or nonverbally.
Q18: Before providing feedback,taking into consideration the knowledge
Q21: Which of the following statements is true
Q22: The business of customer service _.
A) encourages
Q22: Aggressive communication aims at expressing dissatisfaction in
Q23: You are a customer service provider.When the
Q24: Global terms are an encompassing and effective
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents