The business of customer service ____.
A) encourages one-way communication
B) is about achieving profits
C) is all about people
D) discourages feedback
Correct Answer:
Verified
Q2: When providing verbal feedback, if the customer's
Q15: Feedback is transmitted either verbally or nonverbally.
Q18: Before providing feedback,taking into consideration the knowledge
Q20: The variable over which service providers have
Q21: Which of the following statements is true
Q22: Aggressive communication aims at expressing dissatisfaction in
Q23: You are a customer service provider.When the
Q24: Global terms are an encompassing and effective
Q26: Pet peeves or hot buttons are behaviors
Q30: To deliver quality service effectively, a service
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