Pet peeves or hot buttons are behaviors such as ____.
A) putting someone's call on hold without permission
B) using customers' last names to address them
C) answering the telephone promptly
D) exhibiting a professional service provider appearance

Question

Quizplus · Accepted Answer

Pet peeves are potential irritants and are likely to bother customers. One such example is abruptly putting someone on telephone hold without their permission.

Pet Peeves or Hot Buttons Are Behaviors Such as ____