You are a customer service provider.When the telephone rings ____.
A) wait at least 5 minutes so the caller will know you are busy
B) answer it quickly even though you are still eating lunch
C) clear your head, focus on the telephone and answer professionally and cheerfully
D) look over at a colleague and nod to them to answer it

Question

Quizplus · Accepted Answer

As a customer service provider, when the telephone rings, mentally "shift gears" before answering. Stop doing other tasks, clear your head of other thoughts, focus on the telephone, then cheerfully and professionally answer the call.

You Are a Customer Service Provider