Employees are more likely to engage in organizational citizenship behaviors when they have transactional rather than relational psychological contracts.

Question

Quizplus · Accepted Answer

A relational psychological contract is based on mutual trust and an understanding of shared values, whereas a transactional psychological contract is based on a clear exchange of benefits and obligations. Research has shown that employees with relational psychological contracts are more likely to engage in discretionary behaviors that go above and beyond their formal job duties, known as organizational citizenship behaviors. They feel a sense of obligation to the organization and the people in it. In contrast, employees with transactional psychological contracts may focus more on meeting their contractual obligations rather than going above and beyond.

Employees Are More Likely to Engage in Organizational Citizenship Behaviors