When employees have higher job satisfaction they tend to:
A) provide friendlier service to customers.
B) get angry at customers more often than when they were dissatisfied with their jobs.
C) provide the same quality of customer service as when they were dissatisfied with their jobs.
D) provide more consistent service to customers because of their longer employment in the job.
E) do both 'A' and 'D'.

Question

Quizplus · Accepted Answer

Higher job satisfaction leads to employees feeling more positive overall and more engaged in their work. This can lead to friendlier service to customers (choice A) as well as more consistent service (choice D) because employees are likely to stay in their jobs longer when they are satisfied. There is no evidence to suggest that satisfied employees are more likely to become angry with customers (choice B) or that they provide the same quality of service as when they are dissatisfied (choice C).

When Employees Have Higher Job Satisfaction They Tend To