Customer orientation,social skills,and need for achievement are examples of:
A) aptitudes
B) competencies
C) role perceptions
D) situational factors
E) none of the above

Question

Quizplus · Accepted Answer

Aptitudes are inherent abilities or talents, whereas competencies are learned abilities or characteristics that contribute to successful job performance. Customer orientation, social skills, and need for achievement are all competencies that are important for success in many job roles. Role perceptions refer to an individual's understanding of what is expected of them in their job, and situational factors refer to circumstances outside of an individual's control that may affect their job performance.

Customer Orientation,social Skills,and Need for Achievement Are Examples Of