Employee behaviors that extend beyond normal job duties:
A) should be discouraged by organizational leaders.
B) are usually performed by people with low conscientiousness.
C) are the most important characteristics of people with an external locus of control.
D) are common in small businesses but never occur in large firms.
E) are called organizational citizenship.

Question

Quizplus · Accepted Answer

Employee behaviors that extend beyond normal job duties are called organizational citizenship. This includes actions such as helping coworkers, going above and beyond on projects, and contributing to the overall positive culture of the organization. These behaviors are generally encouraged by organizational leaders, as they can have a positive impact on team morale and productivity. They are not necessarily tied to low or high conscientiousness, nor are they limited to small businesses.

Employee Behaviors That Extend Beyond Normal Job Duties