Two team members who disagree over their work schedule approach their team leader to help resolve the conflict.Based on your knowledge of third-party conflict resolution,the team leader should:
A) help the employees to resolve their own conflict, with the team leader serving as a mediator to help them to clarify their differences and common interests in the dispute.
B) ask the employees to determine the information the team leader should receive, then make the decision based only on that information.
C) tell each employee to present a solution, then the team leader would randomly choose one of them.
D) select the best schedule with the information that the team leader decides to request from the employees.
E) tell the employees that their personal leave has been cancelled this year because they couldn't agree on such a trivial issue.

Question

Quizplus · Accepted Answer

The best option is for the team leader to serve as a mediator and help the employees to resolve their conflict by clarifying their differences and common interests in the dispute. This approach aligns with third-party conflict resolution, which emphasizes the importance of empowering the parties involved in the conflict to resolve their issues. The team leader should facilitate discussion and help the individuals to generate solutions that meet their needs and interests.

Two Team Members Who Disagree Over Their Work Schedule Approach