Ted wants to implement a training program to improve the interpersonal skills of the front desk employees of his hotel. He believes that most social behavior is learned through observation. The MOST appropriate training approach for Ted to use is:

Question

Quizplus · Accepted Answer

The most appropriate training approach for Ted would be behavior modeling as he believes that social behavior is learned through observation. Behavior modeling involves demonstrating the desired behavior and allowing participants to observe and then practice the behavior themselves. This approach is often used for improving interpersonal skills as it allows employees to see the desired behavior in action and then practice it themselves. Coaching could also be helpful as it involves one-on-one support and guidance, but behavior modeling would likely be more effective for a group training program. Lecturing and audiovisual techniques are less interactive and may not be as effective at improving interpersonal skills as behavior modeling.

Ted Wants to Implement a Training Program to Improve the Interpersonal