In the third stage of the total management quality (TQM) process, employees identify areas in which their department deviates from quality standards. These deviations are known as:

Question

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The deviations that employees identify in the third stage of the TQM process are known as output variations. Option A, statistical process controls, refers to a technique used to monitor and control a process to ensure it operates within predefined limits. Option B, change agents, are individuals who drive change within an organization. Option D, flow anomalies, are irregularities in the flow of materials or information.

In the Third Stage of the Total Management Quality (TQM)