A major criticism of total quality management (TQM) is that it:

Question

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TQM focuses mainly on improving processes and quality, but overlooks the social and political conditions within an organization that could affect its success. For example, implementing TQM could face resistance from employees who are not accustomed to the changes or from managers who do not agree with the new approach. As a result, TQM may not be effective in improving overall performance if these social and political factors are not taken into account.

A Major Criticism of Total Quality Management (TQM) Is That