The effort, planning, and control required by employees to express organizationally desired emotions during interpersonal interactions is known as:

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Emotional labor refers to the effort, planning, and control required by employees to express organizationally desired emotions during interpersonal interactions. It involves managing one's emotions in order to perform effectively in a given role or situation. Choice B, emotion control, is a more general term that can refer to any attempt to manage or regulate one's emotions. Choices C and D are not commonly used terms in the field of organizational behavior.

The Effort, Planning, and Control Required by Employees to Express