Employees whose true feelings are different from the emotions they project on their jobs are experiencing:

Question

Quizplus · Accepted Answer

Emotional dissonance refers to the conflict between the emotions an individual wants to project and the emotions they actually feel. It often occurs in jobs that require employees to display particular emotions, such as customer service roles, and can lead to emotional exhaustion and burnout.

Employees Whose True Feelings Are Different from the Emotions They