Individuals who attempt to feel the emotions they are displaying at work are engaging in _____, whereas individuals who simply fake their emotions without trying to actually experience them are engaging in _____.

Question

Quizplus · Accepted Answer

Deep acting involves attempting to genuinely feel the emotions being displayed, while surface acting involves only faking the emotions without a genuine attempt to experience them. Option A correctly identifies these terms. Option B, C, and D either reverse the terms or use different terminology.

Individuals Who Attempt to Feel the Emotions They Are Displaying