About 60 percent of U.S.companies now include customer satisfaction as a __________ measure of salesperson performance.

Question

Quizplus · Accepted Answer

Customer satisfaction is best measured through the behaviors and actions of salespeople, such as providing excellent service, responding quickly to customer needs, and solving problems effectively. Therefore, the most appropriate choice for this sentence is "behavioral." The other answer choices do not accurately reflect the nature of customer satisfaction measurement.

About 60 Percent of U