Andrea Arena is the owner of 2 Places at 1 Time, a concierge company.She and her staff of 60 perform everyday services such as walking the dog, picking up cleaning, waiting for the repairman, and going to the post office for people who are too busy to perform these simple acts themselves.One way she tries to ensure ___________ of services for her regular customers is to make sure that the same well-trained person is always assigned to work for them.
A)consistency
B)tangibility
C)congruity
D)flexibility
E)perishability

Question

Quizplus · Accepted Answer

The sentence is referring to the importance of consistency in providing services to regular customers. Therefore, the best choice is consistency. The other options such as tangibility, congruity, flexibility, and perishability do not fit the context of the sentence.

Andrea Arena Is the Owner of 2 Places at 1