Betty Smith operates a wedding preparation service that will aid brides-to-be in planning their weddings by providing needed equipment, supplies, and services.To maintain a quality image and a standardized offering Betty provides extensive training for each of her employees.What unique aspect of services is Betty trying to address?
A)perishability
B)intangibility
C)inconsistency
D)inseparability
E)uniqueness of the service

Question

Quizplus · Accepted Answer

Betty is addressing the issue of inconsistency by providing extensive training for her employees. This ensures that the service provided to each bride-to-be is standardized and of high quality.

Betty Smith Operates a Wedding Preparation Service That Will Aid