Customer experience management (CEM) refers to
A)training sales representatives on the finer points of product usage.
B)educating the general public on the proper usage of a new product.
C)educating a select population of consumers to serve as opinion leaders and unofficial "teachers " to their peer groups, for new products.
D)training sales representatives how to counteract customer skepticism.
E)managing the entire customer experience within the firm.

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The Answer of Customer experience management (CEM) refers to
A)training sales representatives on the finer points of product usage.
B)educating the general public on the proper usage of a new product.
C)educating a select population of consumers to serve as opinion leaders and unofficial "teachers " to their peer groups, for new products.
D)training sales representatives how to counteract customer skepticism.
E)managing the entire customer experience within the firm.

Customer Experience Management (CEM) Refers to