The term used to identify an organization's long-term course of action designed to deliver a unique customer experience while achieving its goals is referred to as (n)

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The term used to identify an organization's long-term course of action designed to deliver a unique customer experience while achieving its goals is referred to as its strategy. While company policy specifies the rules, guidelines, and procedures for employees, it does not necessarily include a long-term course of action. An organizational manifest and corporate action plan are not commonly used terms in business. While a tactical plan outlines specific actions to achieve specific goals, it does not necessarily focus on delivering a unique customer experience.

The Term Used to Identify an Organization's Long-Term Course of Action