Question 1

Which of the following statements is true of human capital?
A) Human capital is an organization's tangible asset.
B) Motivation to deliver high-quality products and services is a part of human capital.
C) It is easy to imitate or purchase an organization's human capital.
D) Human capital is standardized in companies.

Accepted Answer

Human capital refers to the knowledge, skills, and abilities of an organization's employees. Motivation to deliver high-quality products and services is an important component of human capital, as it contributes to the overall productivity and success of the organization. Human capital is an intangible asset, which means that it cannot be purchased or easily imitated like tangible assets such as property or equipment. Additionally, human capital is not standardized across companies, as each organization has its own unique set of employees with different levels of knowledge and skills.

Question 2

The fifth step in the training design process is to develop an evaluation plan that involves identifying _____.
A) an appropriate training method
B) the requirements for training
C) employees with motivation and basic skills
D) the types of outcomes training is expected to influence

Accepted Answer

The fifth step in the training design process is to develop an evaluation plan that involves identifying the types of outcomes training is expected to influence. This helps in determining what aspects of training need to be evaluated and how the effectiveness of the training can be measured. It also ensures that the training is aligned with the organization's goals and objectives.

Question 3

The ADDIE model is most closely associated with:
A) creating a learning organization
B) formal training and development
C) Informal learning
D) Knowledge management

Accepted Answer

The ADDIE model (Analysis, Design, Development, Implementation, and Evaluation) is a framework commonly used in the field of instructional design to guide the process of creating formal training and development programs. It is a step-by-step approach for designing and delivering effective learning experiences, including identifying learning needs, developing learning objectives, designing instructional materials, delivering the training, and evaluating the outcomes.

Question 4

_____ is an example of tacit knowledge.
A) Personal knowledge based on experience
B) Knowledge of formal processes
C) Knowledge of definitions
D) Knowledge of formulas

Accepted Answer

Tacit knowledge is knowledge that is difficult to transfer to another person through writing or verbalizing. It is often based on personal experiences and intuition. Personal knowledge based on experience best fits this definition. The other options are more examples of explicit knowledge that can be easily written or verbally communicated.

Question 5

Which of the following statements is true of the Instructional System Design (ISD) model?
A) The model is generally universally accepted.
B) The model specifies an orderly, step-by-step approach to training design.
C) The model eliminates the need for trainers to use their own judgment.
D) The model has no underlying assumptions.

Accepted Answer

The Instructional System Design (ISD) model provides a systematic, step-by-step approach to designing and developing training programs. It is widely recognized and used in the field of instructional design. However, the model does not eliminate the need for trainers to use their own judgment and creativity in adapting the model to specific learning situations. The model does have underlying assumptions, such as the importance of analyzing the performance problem and the audience's needs before designing the training.

Question 6

_____ refer to teams that are separated by time, geographic distance, culture, or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.
A) Quality circles
B) Virtual teams
C) Six Sigma teams
D) Ad hoc teams

Accepted Answer

Virtual teams are defined as teams that are separated by time, geographic distance, culture, or organizational boundaries and rely almost exclusively on technology to interact and complete their projects. Quality circles, Six Sigma teams, and ad hoc teams are not specifically defined as virtual teams.

Question 7

Which of the following statements is not true of knowledge workers?
A) They generally have limited employment opportunities in other companies because their knowledge and expertise tends to be firm specific
B) They are common in organizations that value intangible assets
C) They typically do not perform manual labor
D) They share knowledge and collaborate with others

Accepted Answer

The statement that knowledge workers generally have limited employment opportunities in other companies because their knowledge and expertise tends to be firm specific is not true. In fact, knowledge workers are highly sought after by many organizations and their expertise can often be applied in a variety of industries and contexts.

Question 8

Which of the following statements is true of Millennials?
A) They are also known as Generation X or Baby Boomers.
B) They grew up during a time when the divorce rate doubled.
C) They are often considered to be workaholics and rigid in conforming to rules.
D) They are believed to have high levels of self-esteem, sometimes the point of narcissism.

Accepted Answer

The answer of Which of the following statements is true...

Question 9

Informal learning _____.
A) is developed and organized by a company
B) is not required for the development of human capital
C) cannot be controlled by the employees
D) leads to the effective development of tacit knowledge

Accepted Answer

Informal learning refers to learning that occurs in a non-structured setting and is not necessarily organized by a company. It is not required but can enhance the development of human capital. It cannot be directly controlled by employers, but they can create a culture that encourages it. Informal learning is often associated with the development of tacit knowledge, which is knowledge that is difficult to transfer through formal training or written documentation.

Question 10

_____ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.
A) Six Sigma
B) Lean manufacturing
C) Instructional Systems Design
D) TQM

Accepted Answer

The highly trained employees referred to as Champions, Master Black Belts, Black Belts, and Green Belts are all key components of the Six Sigma methodology, which is designed to improve the quality of products and processes by identifying and eliminating defects. Lean manufacturing and Total Quality Management (TQM) also involve a focus on quality improvement, but do not typically utilize the specific roles and training levels of Six Sigma. Instructional Systems Design (ISD) is a training and development process used to design and deliver effective learning experiences for individuals and organizations, and is not directly related to Six Sigma or quality improvement.

Question 11

A core value of _____ is the prevention of the occurrence of errors in a product or service rather than detection and correction.
A) ISD
B) ADDIE
C) HRM
D) TQM

Accepted Answer

TQM stands for Total Quality Management and one of its core values is the prevention of errors through a focus on continuous improvement, rather than simply detecting and correcting errors after they have occurred. TQM emphasizes teamwork, employee empowerment and involvement, and a strong customer focus in order to achieve this goal.

Question 12

_____ refers to a systematic approach for developing training programs.
A) Total quality management
B) Continuous learning
C) The training design process
D) Orientation training program

Accepted Answer

The systematic approach for developing training programs is known as the training design process. This approach includes a needs analysis, creating learning objectives, designing the content and delivery methods, selecting materials and resources, implementing the training, and evaluating its effectiveness. Total quality management and continuous learning are related concepts but not specific to the development of training programs. An orientation training program is a type of training, but it does not encompass the entire process of designing and implementing a training program.

Question 13

_____ capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's employees invest in their work.
A) Intellectual
B) Human
C) Talent
D) Social

Accepted Answer

The description given fits the concept of Human Capital, which consists of the knowledge, skills, and attributes that employees bring to the organization, and which can be developed and enhanced through training, education, and experience. Intellectual capital refers to intangible assets such as patents, copyrights, and trademarks. Talent and Social capital are related concepts but focus on different aspects of the organization's resources and relationships.

Question 14

Which of the following is not an example of human capital?
A) Corporate culture
B) Education
C) Tacit Knowledge
D) Work-related competence

Accepted Answer

Corporate culture refers to the values, beliefs, and practices shared by individuals within an organization. While important for organizational success, it is not an example of human capital, which refers to the knowledge, skills, and abilities possessed by individuals. B, C, and D are all examples of human capital as they involve education, knowledge, and skills.

Question 15

Which of the following is true of tacit knowledge?
A) It is easily codified and transferred from person-to-person.
B) Formulas and definitions are examples of tacit knowledge.
C) It is best acquired through formal training and development.
D) It is best acquired through informal learning.

Accepted Answer

Tacit knowledge is best acquired through informal learning, such as through observation, imitation, and experience. It is difficult to codify and transfer, and often relies on intuition and personal experience. Formulas and definitions are examples of explicit knowledge, which is the opposite of tacit knowledge. Formal training and development can help with explicit knowledge, but may not be effective for tacit knowledge.

Question 16

_____ refers to the process of moving jobs from the U.S. to other locations in the world.
A) Expatriation
B) Job rotation
C) Offshoring
D) Insourcing

Accepted Answer

Offshoring refers to the process of moving jobs from the U.S. to other locations in the world.

Question 17

Which of the following steps of the training design process involves person and task analysis?
A) Ensuring transfer of training
B) Developing an evaluation plan
C) Conducting needs assessment
D) Monitoring and evaluating the program

Accepted Answer

Person and task analysis involves understanding the characteristics and needs of the learners as well as the specific job tasks that the training will address. This is typically done as part of the needs assessment stage of the training design process. Option A involves ensuring that the training is actually applied on the job and option B involves planning how to measure the effectiveness of the training. Option D involves evaluating the training after it has been delivered, which may include assessing its impact on learners and their job performance.

Question 18

Which of the following is an example of human capital?
A) Corporate culture
B) Patent
C) Customer loyalty
D) Work-related competence

Accepted Answer

Human capital refers to the skills, knowledge, and abilities possessed by an individual, and work-related competence clearly falls under this category. Choices A, B, and C refer more to intangible assets or forms of intellectual property owned and managed by a company rather than an individual's skills and expertise.

Question 19

Which of the following is not included in the ADDIE model?
A) Analysis
B) Design and Development
C) Implementation
D) Engagement

Accepted Answer

The ADDIE model includes five phases: Analysis, Design and Development, Implementation, Evaluation, and Revision. Engagement is not a phase in the ADDIE model.

Question 20

_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.
A) Stakeholder management
B) Diversity management
C) Total quality management
D) Talent management

Accepted Answer

Total Quality Management (TQM) is a companywide effort that involves all employees and departments to continuously improve the quality of products or services offered to customers. The focus is on optimizing processes, reducing waste, and improving customer satisfaction. This approach emphasizes the importance of training, teamwork, and communication to create a culture of continuous improvement. Stakeholder management, diversity management, and talent management are important aspects of overall business strategy, but not specifically related to improving work processes and quality.

Quiz 1: Introduction to Employee Training and Development

Which of the following statements is true of human capital?

The fifth step in the training design process is to develop an evaluation plan that involves identifying _____.

The ADDIE model is most closely associated with:

_____ is an example of tacit knowledge.

Which of the following statements is true of the Instructional System Design (ISD) model?

_____ refer to teams that are separated by time, geographic distance, culture, or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.

Which of the following statements is not true of knowledge workers?

Which of the following statements is true of Millennials?

Informal learning _____.

_____ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.

A core value of _____ is the prevention of the occurrence of errors in a product or service rather than detection and correction.

_____ refers to a systematic approach for developing training programs.

_____ capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's employees invest in their work.

Which of the following is not an example of human capital?

Which of the following is true of tacit knowledge?

_____ refers to the process of moving jobs from the U.S. to other locations in the world.

Which of the following steps of the training design process involves person and task analysis?

Which of the following is an example of human capital?

Which of the following is not included in the ADDIE model?

_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.