A plan for managing the behaviour of employees through a formal system of feedback and reinforcement refers to:
A) behaviourally anchored rating scale (BARS).
B) behavioural observation scale (BOS).
C) critical incidents.
D) organizational behaviour modification (OBM).
E) management by objectives (MBO).

Question

Quizplus · Accepted Answer

Organizational behaviour modification (OBM) is a formal system of feedback and reinforcement which involves identifying specific employee behaviors and creating a plan to encourage desired behaviors and discourage undesired behaviors. This plan includes feedback and reinforcement techniques such as positive reinforcement, negative reinforcement, punishment, and extinction. BARS, BOS, critical incidents, and MBO are all different methods of evaluating and managing employee performance, but they do not necessarily involve a formal system of feedback and reinforcement.

A Plan for Managing the Behaviour of Employees Through a Formal