One of the central concepts of the service-profit chain is _______.
A) Have all members of the firm memorize the mission of the firm and be able to recite it from memory
B) Create an environment in which all employees can be successful
C) Allow employees to play computer games at their work station when they are tired
D) Create elements of change within people to do things above what their capabilities are
E) None of the above

Question

Quizplus · Accepted Answer

The central concept of the service-profit chain is to create an environment where all employees can be successful. This means that the organization must consider employee satisfaction, employee loyalty, and employee productivity to ensure a profitable service. The other choices are not relevant to the central concept of the service-profit chain.

One of the Central Concepts of the Service-Profit Chain Is