When Outback Steakhouse built differentiation on service rather than just the Australian theme, it found the results beneficial that led to ________.
A) Setting industry standards in turns per table and revenue per square foot
B) High turnover in employees
C) Management receiving higher than average salaries
D) Exceeding customer expectations in the all important statistic of low cost per serving
E) None of the above

Question

Quizplus · Accepted Answer

Outback Steakhouse differentiated itself by focusing on providing exceptional service rather than just relying on the Australian theme. As a result, they were able to set industry standards in turns per table and revenue per square foot.

When Outback Steakhouse Built Differentiation on Service Rather Than Just