JetBlue developed a __________ in response to the service melt down from a severe snow storm in New York.
A) Customer contact information form
B) Customer bill of rights
C) New complaint form
D) Employee training program aimed at disasters and how to not loose bags
E) None of the above

Question

Quizplus · Accepted Answer

A customer bill of rights outlines the guarantees and promises a company makes to its customers, which can include things like compensation for delays or cancellations. JetBlue developed a customer bill of rights in response to a service meltdown caused by a severe snowstorm in New York in 2007. This bill of rights has become a model for other airlines and has helped to improve customer satisfaction and loyalty for JetBlue.

JetBlue Developed a __________ in Response to the Service Melt