Big investments made in continuous training, retraining, and good management of employees leads to ______________.
A) Practical service delivery
B) Impartial service delivery
C) Less variability in service delivery
D) World class technology
E) None of the above

Question

Quizplus · Accepted Answer

Big investments in training, retraining, and good management of employees can lead to less variability in service delivery, meaning that the service is more consistent and dependable. This can improve overall customer satisfaction and increase loyalty. However, it may not necessarily lead to world-class technology or impartial service delivery, and practical service delivery is too vague to be a clear answer.

Big Investments Made in Continuous Training, Retraining, and Good Management