Employees in the Service-Profit Chain are given training, recognition, and tools to serve the customer.This leads to employee ______________.
A) Satisfaction
B) Retention
C) Productivity
D) A, B, and C
E) None of the above

Question

Quizplus · Accepted Answer

Providing training, recognition, and tools to serve the customer can lead to all three outcomes of employee satisfaction, retention, and productivity. Satisfied employees are more likely to stay with the company, which in turn can increase productivity. Retaining experienced employees can help reduce recruitment and training costs. Additionally, employees who receive recognition for their work are often more motivated and productive. Therefore, all options (A), (B), and (C) can be the result of investing in the Service-Profit Chain.

Employees in the Service-Profit Chain Are Given Training, Recognition, and Tools