José, an employee of a company which has worked hard to have a customer mind set, understands the challenges he and other members of the firm believe ______.
A) Whether internal or external to the firm, satisfying customers is central to doing his job well
B) That all members of the firm must get to work on time and start their computers by 8:30 am
C) Management must tell them when to give rebates to customers
D) That all employees should have equal access to parking along side managers or even the CEO
E) All of the above

Question

Quizplus · Accepted Answer

The passage emphasizes the company's focus on having a customer mindset, and the importance of this to the employees' job performance. Choice A is the only option that directly addresses this focus on customer satisfaction.

José, an Employee of a Company Which Has Worked Hard