Question 1

Before meeting a new client,a salesperson visualizes the experience of meeting the person and effectively answering some of the challenging questions the client might ask.This activity is an example of:
A) poor performance.
B) constructive thought patterns.
C) rewarding competencies.
D) job rotation.
E) empowerment.

Accepted Answer

The activity of visualizing the experience of meeting a new client and effectively answering their challenging questions shows constructive thought patterns. The salesperson is using their imagination to prepare for the upcoming meeting, thus enhancing their performance and increasing their chances of success.

Question 2

Which of the following is known to increase employee responsiveness to problems and opportunities as well as improve customer service?
A) Job specialization
B) Job rotation
C) Scientific management
D) Empowerment
E) Job specialization and scientific management

Accepted Answer

Empowerment is the process of giving employees the authority and responsibility to make decisions and take actions independent of higher-level management approval. This can increase their responsiveness to problems and opportunities as they have the autonomy to act and improve customer service by empowering them to make decisions that benefit the customer. The other options: job specialization, job rotation, scientific management, and job specialization and scientific management, do not necessarily lead to increased employee responsiveness or improved customer service.

Question 3

Which of these statements about self-leadership is FALSE?
A) Employees with a high degree of conscientiousness have a more natural tendency to apply self-leadership.
B) Research indicates that self-leadership generally improves employee motivation and performance.
C) Self-leadership is practiced by people with particular personality characteristics and cannot be learned.
D) Self-leadership is the process of influencing oneself to establish the self-direction and self-motivation to perform a task.
E) Some elements of self-leadership come from sports psychology.

Accepted Answer

The statement that self-leadership is practiced by people with particular personality characteristics and cannot be learned is false. Self-leadership is a learned skill that can be developed through various aspects such as goal setting, self-reward, visualization, and self-talk. Although it may be easier for individuals with certain personality traits to practice self-leadership, it is not limited to them.

Question 4

Self-leadership relies on ideas from:
A) sports psychology.
B) social learning theory.
C) goal setting.
D) All of the answers are correct.
E) social learning theory and goal setting.

Accepted Answer

Self-leadership draws from all three of these areas: sports psychology, social learning theory, and goal setting. Therefore, option D is the correct answer.

Question 5

Empowerment does which of the following?
A) Empowerment is increased by autonomy.
B) Empowerment decreases skill variety.
C) Empowerment increases job rotation.
D) Empowerment increases job specialization.
E) Empowerment increases autonomy and job specialization.

Accepted Answer

Empowerment refers to increasing the level of autonomy and decision-making power given to employees. Thus, option A is the best choice as it correctly states that empowerment is increased by autonomy. The other options (B, C, D, and E) are incorrect as they either reduce or have no impact on empowerment.

Question 6

Which of the following is NOT a component of empowerment?
A) Impact
B) Meaning
C) Mental imagery
D) Self-determination
E) Competence

Accepted Answer

The four components of empowerment are impact, meaning, self-determination, and competence. Mental imagery is not typically considered a component of empowerment.

Question 7

The first step in self-leadership is:
A) establishing client relationships.
B) practicing gainsharing.
C) personal goal setting.
D) constructive thought patterns.
E) self-reinforcement.

Accepted Answer

Personal goal setting is the first and fundamental step in self-leadership. It involves identifying and setting achievable goals that align with personal values and vision. This sets the direction for self-leadership and helps to focus efforts and actions towards achieving desired results. The other options are also important aspects of self-leadership, but they come after personal goal setting.

Question 8

Employees are empowered when they:
A) practice job specialization.
B) experience self-reinforcement.
C) engage in positive self-talk.
D) experience freedom and discretion.
E) experience self-reinforcement and engage in positive self-talk.

Accepted Answer

Empowerment involves giving employees freedom and discretion to make decisions and take action without constant supervision or approval. Job specialization, self-reinforcement, and positive self-talk may contribute to job satisfaction and motivation, but they do not necessarily empower employees to make independent decisions and take action. E is partially correct, but self-reinforcement and positive self-talk alone are not enough to empower employees; they must also have freedom and discretion to act on their own.

Question 9

A high degree of autonomy,task identity,and task significance are important conditions for:
A) job specialization.
B) competency-based pay.
C) empowerment.
D) scientific management.
E) All of the answers are correct.

Accepted Answer

Autonomy, task identity, and task significance are important conditions for empowerment, which involves giving employees the power and authority to make decisions and take actions in their work. This can lead to increased engagement, motivation, and productivity. Job specialization, competency-based pay, and scientific management do not necessarily require these conditions.

Question 10

Which of the following has the LEAST effect on empowerment?
A) Relevant skills and knowledge
B) Job autonomy
C) Learning orientation culture
D) Locus of control
E) Leader trust in employees

Accepted Answer

Locus of control refers to an individual's belief in their ability to control events that affect them. While important for motivation and job performance, it has less of an effect on empowerment than the other options listed. Relevant skills and knowledge, job autonomy, learning orientation culture, and leader trust in employees all play significant roles in empowering individuals within an organization.

Question 11

Which of the following is NOT explicitly identified as a component of self-leadership?
A) Constructive thought patterns
B) Self-monitoring
C) Personal goal setting
D) Task identity
E) Designing natural rewards

Accepted Answer

Task identity is not explicitly identified as a component of self-leadership, while the other four options are. Task identity is a component of job characteristics theory, which is separate from self-leadership.

Question 12

In self-leadership,constructive thought patterns include:
A) self-talk and mental imagery
B) gainsharing
C) personal goal setting and self-monitoring
D) job rotation and job enrichment
E) All of the answers are correct.

Accepted Answer

The answer of In self-leadership,constructive thought patterns include:
A) self-talk and...

Question 13

Which of these statements about empowerment is FALSE?
A) Empowerment is a psychological concept representing more than one dimension.
B) Empowerment is the same as employee involvement.
C) Empowerment is not a personality trait.
D) Empowerment is related to job enrichment.
E) Empowerment is influenced by job characteristics.

Accepted Answer

Empowerment and employee involvement are related concepts, but they are not the same thing. Empowerment refers to giving employees the authority and resources to make decisions and take actions on their own, while employee involvement can take many different forms and does not necessarily involve giving employees more power or autonomy.

Question 14

A cable TV company redesigned jobs so that one employee interacts directly with customers,connects and disconnects their cable service,installs their special services and collects overdue accounts in an assigned area.Previously,each task was performed by a different person and the customer interacted only with someone at head office.This change is an example of:
A) increasing job enrichment by establishing client relationships.
B) encouraging self-reinforcement.
C) introducing job rotation.
D) increasing job specialization.
E) None of the answers apply.

Accepted Answer

The redesigned job involves direct interactions with customers, establishing client relationships which is an example of increasing job enrichment.

Question 15

Self-leadership includes several elements,including:
A) job specialization and self-reinforcement.
B) task identity and task significance.
C) job evaluation and self-monitoring.
D) autonomy and gainsharing.
E) positive self-talk and personal goal setting.

Accepted Answer

Self-leadership includes elements such as positive self-talk and personal goal setting, which are both included in option E. The other options include some components of job design or evaluation, which are not necessarily part of self-leadership.

Question 16

Self-monitoring and designing natural rewards are both:
A) constructive thought pattern practices.
B) forms of job specialization.
C) discouraged by organizational behaviour scholars.
D) part of the self-leadership process.
E) elements of competency-based rewards.

Accepted Answer

Self-monitoring and designing natural rewards are both part of the self-leadership process, which involves taking proactive steps to influence one's own thoughts, feelings, and behaviors to achieve personal goals. By monitoring their own behavior and designing natural rewards for success, individuals can become more self-motivated and increase their chances of reaching their goals. This concept is often used in goal-setting and personal development strategies.

Question 17

__________ represents an employee's experienced meaningfulness in their work,a sense of self-determination,confidence in their abilities,and a sense that their work has an impact on the company's success?
A) Positive self-talk
B) Job specialization
C) Empowerment
D) Job rotation
E) Core job characteristics

Accepted Answer

Empowerment refers to the extent to which employees feel control over their work and the ability to make decisions. It includes a sense of meaningfulness in their work, a sense of self-determination, confidence in their abilities, and a sense that their work has an impact on the company's success. Job specialization and job rotation relate to the design of the job, while positive self-talk and core job characteristics do not directly relate to employee empowerment.

Question 18

Empowerment is known to:
A) increase employee motivation and performance.
B) reduce conflict between employees and their supervisors.
C) increase employee trust in management.
D) increase employee responsiveness to problems and opportunities.
E) All of the answers are correct.

Accepted Answer

Empowerment has been shown to have a positive impact on all of the factors listed in the answer choices, including increasing motivation, reducing conflict, building trust, and boosting responsiveness. Therefore, the best choice is E, as all of the answers are correct.

Question 19

According to the self-leadership model,positive self-talk:
A) should never be practiced on the job.
B) represents the most important way to monitor our own performance.
C) occurs when employees are unable to control their own behaviour on the job.
D) improves self-efficacy and employee motivation.
E) must occur only after the task has been accomplished.

Accepted Answer

Positive self-talk improves an individual's belief in their ability to complete a task (self-efficacy) and increases motivation. It is an important aspect of self-leadership that helps individuals take charge of their own behaviour and performance. Choice A, C, and E are incorrect as they do not align with the principles of self-leadership and positive self-talk.

Question 20

Job enrichment usually:
A) reduces product and service quality.
B) increases error rates and defects.
C) reduces job satisfaction among qualified employees with high growth need strength.
D) increases absenteeism and turnover.
E) None of the answers apply.

Accepted Answer

Job enrichment is a process of making a job more rewarding, challenging, and satisfying for employees by adding more responsibilities, autonomy, and opportunities for personal and professional growth. It is designed to improve motivation, productivity, and job satisfaction. Therefore, none of the given options apply as they all suggest negative outcomes that are not associated with job enrichment.

Quiz 6: Applied Performance Practices

Before meeting a new client,a salesperson visualizes the experience of meeting the person and effectively answering some of the challenging questions the client might ask.This activity is an example of:

Which of the following is known to increase employee responsiveness to problems and opportunities as well as improve customer service?

Which of these statements about self-leadership is FALSE?

Self-leadership relies on ideas from:

Empowerment does which of the following?

Which of the following is NOT a component of empowerment?

The first step in self-leadership is:

Employees are empowered when they:

A high degree of autonomy,task identity,and task significance are important conditions for:

Which of the following has the LEAST effect on empowerment?

Which of the following is NOT explicitly identified as a component of self-leadership?

In self-leadership,constructive thought patterns include:

Which of these statements about empowerment is FALSE?

Self-leadership includes several elements,including:

Self-monitoring and designing natural rewards are both:

__________ represents an employee's experienced meaningfulness in their work,a sense of self-determination,confidence in their abilities,and a sense that their work has an impact on the company's success?

Empowerment is known to:

According to the self-leadership model,positive self-talk:

Job enrichment usually: