With services,continual investment in training,retraining,and good management of people are required if __________is to be consistently low.

Question

Quizplus · Accepted Answer

Variability refers to the potential inconsistency in service quality due to the human element involved. To keep variability low, continual investment in training, retraining, and good management of people is necessary. Perishability refers to the fact that services cannot be stored or saved for future use, intangibility refers to the lack of physical presence and measurement of services, inseparability refers to the simultaneous production and consumption of services, and scalability refers to the ability of services to handle increased demand without sacrificing quality. While these concepts are important in service management, they do not directly relate to the issue of variability.

With Services,continual Investment in Training,retraining,and Good Management of People Are