Question 1

Productivity expert Odette Pollar recommends that managers delegate (1)emergencies and (2)confidential matters,and (3)personnel-related matters.

Accepted Answer

The statement is incorrect. Productivity expert Odette Pollar recommends that managers delegate routine tasks, nonessential matters, and tasks that can be done by subordinates. Emergencies, confidential matters, and personnel-related matters should not be delegated.

Question 2

"To do more in a day,____," according to productivity expert Odette Pollar.

Accepted Answer

According to productivity expert Odette Pollar, the key to doing more in a day is to focus on doing less, not trying to do everything faster. This approach emphasizes prioritizing tasks and managing time effectively.

Question 3

An organizational structure is a set of shared,taken-for-granted implicit assumptions that a group holds and that determines how it perceives,thinks about,and reacts to its environments.

Accepted Answer

Organizational culture consists of the set of shared, taken-for-granted implicit assumptions that a group holds in the workplace. Organizational structure describes who reports to whom and who does what.

Question 4

A company with a market culture has a strong internal focus,and it concentrates on developing the business and marketing plans,as well as helping employees market their product(s).

Accepted Answer

A market culture is externally focused, emphasizing competitiveness, customer satisfaction, and market share rather than internal development.

Question 5

The AFL-CIO is an example of a for-profit organization,and the March of Dimes is an example of a nonprofit organization.

Accepted Answer

The AFL-CIO is actually a nonprofit organization, while the March of Dimes is a nonprofit organization.

Question 6

A company's organizational structure is its formal and informal marketing systems of goods,services,ideas,and customer relationships.

Accepted Answer

A company's organizational structure is the formal arrangement of roles, responsibilities, and relationships within an organization. It may impact marketing systems, but it is not the marketing system itself. The marketing system is the set of processes and strategies through which a company promotes and sells its products or services.

Question 7

The arrangement of having discrete parts of a task done by different people is known as division of labor.

Accepted Answer

The statement is true. Division of labor is a form of specialization where individuals or groups of people perform different tasks or functions in a coordinated and collaborative manner to accomplish a common goal or objective.

Question 8

Jean-Paul,the store manager at an H&M outlet,was speaking with Patty,his new assistant manager,about the store's system of job relationships;he also explained whom she will report to and who will report to her.Jean-Paul said,"This structure is one of the things that motivates our employees to work together to achieve our company's goals." Jean-Paul was telling Patty about the store's

Accepted Answer

Jean-Paul was discussing the store's system of job relationships, which refers to the organizational structure.

Question 9

According to the competing values framework,the four types of ______ are clan,adhocracy,market,and hierarchy.

Accepted Answer

The competing values framework categorizes organizational cultures into four types: clan, adhocracy, market, and hierarchy, emphasizing the different ways organizations operate, their values, and their approaches to achieving success.

Question 10

Fine Oil uses an organizational structure that includes both functional divisions (such as marketing and HR)and a divisional chain of command (such as the chemical and petroleum products divisions).For example,Glen,a salesperson for Fine Oil,reports to both the marketing manager and the petroleum products manager as he starts to develop the Shell Oil account.Fine Oil uses a matrix structure.

Accepted Answer

The description provided clearly indicates the use of a matrix structure, which involves employees reporting to both functional and divisional managers.

Question 11

Tom's Hardware has a simple organizational structure.There are no levels of middle management,because all employees report to the owner,Tom,or to his assistant managers.Tom's Hardware has a thin organizational structure.

Accepted Answer

A thin organizational structure typically refers to a flat structure with few or no levels of middle management, but in this context, it is described as having assistant managers, indicating some level of hierarchy, which is not characteristic of a thin structure.

Question 12

Routine tasks and paperwork,as well as jobs that help your subordinates grow,are

Accepted Answer

According to Odette Pollar, routine tasks and paperwork, as well as jobs that help subordinates grow, are ideal for delegation. This allows the manager to focus on more important and strategic tasks, while also empowering and developing their subordinates.

Question 13

Dave,a graphic designer with Development Advertising,enjoys working for the company because of the flexibility of its management and its culture,which encourages risk taking,innovation,and creativity.Dave gets quick answers from his boss,which allows him and Development Advertising to quickly respond to changes in the marketplace.Development Advertising is an example of an adhocracy culture.

Accepted Answer

The description of Development Advertising's culture aligns with the characteristics of an adhocracy culture, where there is a focus on innovation, risk-taking, and flexibility in response to changes in the market.

Question 14

Changing organizational culture is essentially a teaching process,a process in which members instruct each other about the organization's preferred values,beliefs,expectations,and behaviors.

Accepted Answer

Changing organizational culture involves educating members about the desired values and behaviors, making it a teaching process.

Question 15

Adam,the owner of Adam's Roofing,was talking to a visitor in his office,telling her that "We are a fun-loving group that believes in teamwork and a family atmosphere at work,which significantly affects our work outcomes.Plus,we do things together outside of work.This is the 'social glue' that binds the members of our company together." Adam was referring to his company's

Accepted Answer

Adam is referring to the shared values, beliefs, norms, and practices that characterize his organization's way of working and interacting. This is what is known as organizational culture. The emphasis on teamwork, family, and social bonding outside of work suggests that Adam's Roofing has a strong and supportive culture that influences its members' attitudes and behaviors. A mission statement, code of ethics, diversity plan, or analytics may be part of the company's operations, but they are not explicitly referred to in Adam's statement.

Question 16

Thrifty Bank has an external focus,concentrating on strategic planning,risk taking,and flexibility over stability.Thrifty Bank has a hierarchy culture.

Accepted Answer

A hierarchy culture focuses on internal processes, stability, and control, rather than external focus, strategic planning, and flexibility.

Question 17

Lena works as an order-taker at Fast Burger,a fast-food restaurant.She does not cook food,or even package the final order,but she does input the order and takes payment.Lena reports directly to the shift manager,and she seldom interacts with the general manager.Fast Burger is an example of a mechanistic organization.

Accepted Answer

Lena's role as an order-taker and her limited interaction with the general manager indicate a highly formalized and hierarchical structure, which is characteristic of a mechanistic organization.

Question 18

When Angela,a new nurse was hired at Mercy Hospital,the HR manager gave her a handout containing a chart that showed a family-tree-like pattern of boxes and lines.This document,which shows the formal lines of authority and the organization's official positions and work specializations,at the hospital is called an organization chart.

Accepted Answer

The passage clearly states that the document given to Angela is called an organization chart and that it shows the formal lines of authority and official positions at the hospital.

Question 19

While figuring out how to save money for a bride who is having financial problems,Paula,the catering manager of Oh Happy Day,asked her assistant,"What do you think is the best menu to offer under these particular circumstances? How can we offer the bride and groom's guests a great meal within their budget?" Paula and her assistant are using the contingency approach.

Accepted Answer

The contingency approach is all about analyzing the specific circumstances of a situation and finding a solution that fits those circumstances. Paula and her assistant are doing exactly that by considering the bride's financial problems and trying to create a menu that meets the guests' needs while staying within budget.

Question 20

Two advantages of decentralization are that (1)managers are encouraged to solve their own problems,and (2)decisions are made more quickly,increasing the organization's flexibility and efficiency.

Accepted Answer

Decentralization empowers managers to make decisions and solve problems on their own, which leads to quicker decision-making and increased flexibility and efficiency within the organization. Therefore, the statement is true.

Quiz 8: Organizational Culture, Structure, and Design: Building Blocks of the Organization