Phil,the store manager,recently had to fire Sue,an employee who graduated from North College.He felt that Sue was not well trained at her school.So when Steven,also a graduate from North College,applied for Sue's old position,he did not want to consider hiring him,feeling Steven also probably did not receive the proper training.Phil was affected by _____ bias.
A)blind
B)training
C)confirmation
D)representativeness
E)adjustment

Question

Quizplus · Accepted Answer

Phil is exhibiting the representativeness bias, which occurs when one sees a person or situation as representative of a particular category or stereotype. In this case, Phil is assuming that because Sue did not receive proper training at North College, Steven likely did not either, simply based on the fact that they both graduated from the same school.

Phil,the Store Manager,recently Had to Fire Sue,an Employee Who Graduated