Which of the following is true about web-based front offices and online self-service applications?
A) They reduce understanding of customer requirements and motives.
B) They often mimic the brick-and-mortar versions.
C) They help in streamlining the talent management.
D) They improve sales in the short term, and reduce customer loyalty in the long term.

Question

Quizplus · Accepted Answer

Web-based front offices and online self-service applications often mimic the brick-and-mortar versions, providing a similar experience to customers and improving their convenience. Option A is incorrect because these applications can provide insights into customer requirements and motives through analytics and data tracking. Option C is also incorrect because talent management is a separate function that is not necessarily related to web-based front offices or online self-service applications. Option D is not entirely accurate because while these applications can result in short-term sales boosts, they can also increase customer loyalty in the long run if they offer a smooth and satisfactory user experience.

Which of the Following Is True About Web-Based Front Offices