Sales Process at Xerox Typically Follows the Six Stages of the Personal

sales process at Xerox typically follows the six stages of the personal selling process.During the second stage,the salesforce prepares for a presentation by __________.

A) having a cross-functional team conference before each customer encounter
B) preparing state of the art presentations about the newest Xerox printer technologies
C) familiarizing themselves with the potential client and its document needs
D) secretly visiting the client as a "mystery shopper" to uncover any potential problems of which the firm may be unaware
E) role-playing different possible scenarios that might occur during the actual sales presentation