a person establishes expectations for a service not yet experienced is influenced by word of mouth communications,personal needs,__________,and promotional activities.
A) how the organization delivers its service
B) past experiences
C) competitive trends
D) the economy
E) consumer income
Correct Answer:
Verified
Q104: Services performed by surgeons or lawyers are
Q109: a dimension of service quality,the ability to
Q111: White has just accepted a sales position
Q114: a dimension of service quality,the caring,individualized attention
Q115: Sarah has a toothache.She believes it may
Q115: a person establishes expectations for a service
Q116: a person establishes expectations for a service
Q117: Which of the following are high in
Q117: a person establishes expectations for a service
Q118: restaurants now ask consumers to evaluate their
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents